AI HR FAQ Assistant

A client-safe HR knowledge assistant concept: fast answers, consistent language, fewer interruptions.

Client-safeConsistent answersGoverned

Executive summary

Define the FAQ knowledge base (what it can answer and what it must escalate).
Draft approved, consistent responses aligned with your policies.
Add guardrails: citations, escalation prompts, and “not legal advice” boundaries.

Repeat questions

Down 35–60%

self-serve answers

Consistency

High

approved response library

HR focus

More strategic time

less inbox churn

How you use this: you get an executive-ready package that is easy to adopt, easy to audit, and simple to maintain.

All samples below are client-safe placeholders that show the structure, tone, and level of detail.

FAQ excerpt

Approved answer tone

Sample

Question	Approved answer (client-safe)
How do I change my address?	Update it in the HR system and notify payroll if the state changes.
What counts as a qualifying event?	Marriage, birth, loss of coverage, and other defined events with documentation.
When is payday?	See the payroll calendar; if a holiday impacts timing, we notify in advance.
How do I request PTO?	Submit through the system and wait for manager approval before booking travel.

Escalation triggers

What routes to HR

Sample

Maintenance plan

Keep it accurate

Sample

If you want this built for your organization, book a discovery call and I will confirm scope, timeline, and what data I need from your team.